Brilliant company and great luggage. Pleasure doing business with them.

Great product...

1. Product quality - top notch, with 100 years warranty on applicable models.
2. Customer service/After sales - unparalleled. They do what they can, most times going above and beyond the warranty coverage. Items not under warranty like handles are available upon request with a small fee. They fix it for you at their warehouse/showroom at no extra charge.
3. Product knowledge - well informed and understands trends. Informs you as is without the need to embellish. What Their product can do, they proudly let you know but they also tell you upfront what their products cannot achieve so you are not oversold and understand what you're paying for.
4. Pricing - with the type of product quality, their product price within the industry is unmatched. Their top of the range full 3-in-1 at luggage (20", 24" & 28") set, called the unbreakable series with 100 years warranty is priced at RM888!

Bottom line, highly recommended!

(Translated by Google) Their suitcases are really great, very convenient, and the wheels are super smooth.

But today's feedback isn't about the product, it's about customer service. My new suitcase was missing a zipper pull 😅 Since it's close to the New Year, I didn't have time to go to their warehouse to exchange it. A customer service representative named Boon was willing to help me even on Sunday, arranging to exchange it for me outside 🙏🏻👏🏻 100% service! 👍🏻👍🏻 He even pointed out some small details I should pay attention to when using it during the handover 👏🏻👍🏻

(Original)
它们的行李箱真的很好用，很方便，轮子超级顺滑
但今天的feedback重点不在产品，是客服，我新的箱子少了一个拉链扣😅但是因为接近新年，我也来不及去他们warehouse换新的，有位客服哥哥，名叫Boon，礼拜天也愿意为我服务，约在外面帮我换个新的🙏🏻👏🏻服务态度100分👍🏻👍🏻交收时还提宁我使用时要注意的小细节👏🏻👍🏻

Been using this brand for a few years and really like the quality. Recently 1 of my luggage handle got stuck, which I think the airport handled it poorly in my return flight. Luckily it is still under warranty so after a quick chat with seller, I took it to their warehouse to repair. They are very efficient and get it done in 15min. As good as new!

Mr. Mel, the owner, was very nice and helpful. I walked in for a last minute luggage purchase and he gave a thorough explanation on all the luggage range that the brand carries. Definitely recommended 👍🏼

Had to go to the samel warehouse for a warranty claim, Mel was great to deal with and provided us with a lot of options. Thanks! Replacement was very easy and hassle free.

Marvellous value buy

Mr Boon- samel staff is very accommodating, knowledgeable and friendly. Good shopping experience here. Better product quality with the price point from low to medium. Budget friendly plus nice design. Got 2 piece luggage (20” & 24”) expendable + non expendable.

📌Best service✅

Good quality luggage.
Staff is very helpful.

Traveling in a couple of days and decided to drop by their warehouse in Kajang to upgrade my 28’ luggage. The owner of Samel, Mel is a very friendly and knowledgeable guy. He recommended this new arrival - model 433 (can save space). Highly recommended! 5* service!

Quick response and thumb up for the service keep it up

Went to the factory in sg chua to have the actual feel. All the luggage sold in Samel is very good quality. Meet the boss n he explained the type of qualities and a very friendly and humble uncle. Highly recommended if u wish to buy luggage for your holiday. 👍👍👍

I bought the 28” luggage during my first purchase, and everything about it was amazing – the price, quality, color, and capacity were all perfect. This led me to place a second order for the 20” version.

There was a slight hiccup with my second order as they sent the wrong item. However, what truly impressed me was their customer service! They responded to my issue promptly and, to my surprise, personally came to exchange it for the correct order the very same evening.

Highly recommended for both their products and outstanding service!

Very good service from Boon...Very good quality product especially model 433.... Very reasonable price.....Very good warranty confident....🥰😊👍

Best customer service ever! One of my luggage wheels got lost due to bad handling by the airline and a luggage repair shop quoted RM60 for a replacement. So I reached out to the seller for wheel replacement service and was so glad to know that it is still covered under their warranty period. The seller immediately offered to send a new wheel without any further question while I only have to pay for the postage. My luggage is back in action and ready to see the world again! :) Their warranty is real peeps!! TQ for your top notch service and warranty fulfillment. Keep it up!

We went straight there without an appointment. Boon was attentive and welcoming. Love the front opening and save space for a smaller hotel room. If the handle , wheels, or pull out handle is broken, i like it, they do sell the spare part to fix it by ourself or they an do it for us.

Found the luggage on Tiktok. Wanted to buy it online but was going to travel in 2 days. Luckily, they have a physical store (/warehouse) in Kajang, so we went there instead. Customer service was very good. They let us take our time selecting the suitacases and answered all our questions. We ended up buying the full set (big/medium/small) of the 433 suitcase with 100 years warranty. Price and quality were excellent.

Waited to post this until after our trip and can happily say that they held up really well! We bought the suitcases that opened at the top (not middle) so it was really convenient to use in small hotel rooms. The wheels were very smooth. No issue zipping the bag even when very full. Excellent cost-performance!

Already planning to buy another set. Hopefully they come out with more colours.

Superb service from Boon! Highly recommend, good quality and very reasonable price.

We bought this set of luggages since 2022 and have been using it until today. Great quality overall, smooth rolling and very worth the price with long duration of warranty. We are frequent travellers and love every aspect of it. Definitely recommend it.

Bought my 2nd piece here after some times, previously own a 24” model 363, really saves alot power when travel as their luggage got super smooth wheel, especially for travellers who like to walk alot
starting to dispose all other brand luggage i got as their wheel get stucked, really got me annoyed when travel, first think of Samel brand here when i think to get a new 1, will continue support in the future 🤝

I purchased a 20 & 24" luggage bags. The quality of the bags is good, and the price s reasonable. Comes with 2 years warranty on handle & wheels & 100 years warranty on luggage shell. Very good customer service. Highly recommended seller!

Found this place from shopee. Good quality luggage and best service provided. Recommended to buy luggage here.

Very helpful Mr Ah Boon

Take a video to explain on the luggage and show the condition

Truly appreciate

Hopefully the luggage last long (2 years warranty)

Antara the best part is layanan terbaik dari staff, walaupun terlalu lama fikir nk beli yang mana, staff steady melayan..

Rambang mata bile tgk dpn mata..

Belilah dgn bijak
Objektif tercapai luggage yg diperlukan.

(Translated by Google)
Among the best parts is the best service from the staff, even though it took too long to think about which one to buy, the staff is steady in serving..

Randomly looking when you see it in front of your eyes..

Buy wisely
The objective is achieved by getting the luggage you need.